SERVICE AGREEMENTTerms & Conditions

• When you book your course and accommodation you need to pay all agreed fees in full and in advance. You also need to pay a £50 registration fee plus £20 if applying for a visa. If you want to change the start date of your course, you must write and tell us at least 21 days before. If you don’t tell us, our cancellation policy may apply.
• You are responsible for paying all bank charges.

• It is your responsibility to make your visa application in time. If your visa application is refused less than 3 weeks before the start of the course, our cancellation policy may apply. If your visa application is refused more than 3 weeks before the start of your course, we will give you back all the money you have paid to us, except for the £70 registration charge, when you send us your refusal letter or, in special circumstances, the original letters we gave you to support your visa application.
• If visa is received, the course cannot be cancelled, however in special circumstances a credit note may be applied.

• You must cancel your course in writing. If you cancel your course more than 3 weeks before the start of your course, we will give back all the money you paid to us except for the registration fee. If you cancel your course between your start date and 3 weeks before the start of your course, we will charge the cost of 1 week’s tuition plus 1 week’s accommodation and a registration fee, the rest of the money will be refunded. If you cancel your course and accommodation after it started fees will not be refunded.
• If you book your course through an agent, you need to contact the agent to get back the money you paid to him. In special circumstances it may be possible to cancel your course after you start studying. If we gave you documents to support your visa application, we must tell the Home Office you have cancelled your course. Interactive English Language School reserves the right to cancel courses without notice and will offer students a full refund of unattended classes or alternative course at no extra cost. Interactive English Language School reserves the right to cancel courses of students who do not have acceptable conduct. No refund will be given for missed classes.

• Interactive English Language School is a member of English UK, and our students have access to the student emergency support fund, which aims to minimise the effects of closure when students have paid fees for language courses at English UK member centres. It ensures students can complete their learning and covers money lost on accommodation fees.

Interactive English Language School is not liable for loss of tuition or other services due to factors outside our control. Refunds will not be made under these circumstances

• Course times are from 8:45 to 12:00 AM and 12:45 to 4:00 PM. The time of your course depends on your level and will be confirmed once you have done a placement test in the school.
• We reserve the right to change the timetable of courses at short notice.
• If your English level is not suitable for the course you have booked, we reserve the right to move you onto a different course or to refuse you admission to the school. Classes have a maximum size of 15 (17 in peak times). Our average class size is 11. Beginners are not accepted. The lowest level available is elementary.

• We will tell you your accommodation details at least 7 days before the start of your course. We book accommodation from Sunday to Saturday unless arranged otherwise. It may be possible to change/cancel your accommodation if you have a reasonable complaint, but these situations will be assessed individually. You must give 2 weeks’ notice if you want to change or cancel your accommodation, except in special circumstances. If alternative accommodation is not available, we reserve the right to cancel the accommodation and refund the outstanding fees. We try not to put students with the same mother tongue together unless the students request this, but it is not always possible. You can cancel your accommodation after you have arrived but must give at least 2 weeks’ notice. If you give less than 2 weeks’ notice you will have to pay up to 2 weeks’ accommodation fee. reserve the right to change your host family accommodation on short notice due to unforeseen circumstances. We will not find new accommodation for you if you have been disruptive in your family.

• You will only receive a certificate of attendance if you come to at least 80% of your classes. If you do not come to at least 80% of your classes, you may be reported to UK Visas and Immigration. If you are absent from a class without prior permission, we will contact you, and if we cannot contact you, we may contact your host family or next of kin.

• If you wish to take holiday during your course, you must inform us 2 weeks before the start of your course or you will lose part of your course and will be marked ‘absent’. You can take a maximum of 3 weeks’ holiday in a 24-week course. There is no refund for national holidays. Any other holidays and authorised absences will be given at the school’s discretion, and all courses must be finished within a year from the course start date.

• Interactive English advises students to take out health and travel insurance privately. You are also strongly advised to take out insurance against cancellation or curtailment of your course for any reason before you travel. Interactive English cannot be held liable for accidents that happen in the UK or while travelling. Transfers to and from airport must be paid in advance. It is the student’s responsibility to contact the school if they are delayed. Refunds cannot be given if students miss the transfer.

• We will try to deal with all complaints internally. If you have a complaint, please talk to the management, who will try to help you. If you are still not happy, you should contact your agent, British Council, English UK or the Citizens’ Advice Bureau

• You must give us your contact details, including a mobile phone number and email address. These must be correct and up to date. If your contact details change, you must tell us.

• The information stored by Interactive English Language School is in accordance with the data protection act. Information and may be shared with the British Home Office for visa purposes or accreditation bodies. More information can be found on our Privacy Policy page.

• We might take photographs or videos for use in our promotional marketing purposes. You must inform us in writing before the course starts if you do not allow us to use such images.

• All students are required to behave with respect for their classmates, the school staff, and school property. Any student who fails to do so in the eyes of the teacher may be excluded from the classroom and a complaint will be filed against him or her. Any complaints made against a student by any other student, member of staff, host family, or member of the public will be investigated; and if the school decides that action is necessary, the student may be permanently excluded from the school.
• Any student who physically assaults, or racially or sexually harasses or abuses any other person on school premises, or any member of the student body or staff anywhere will be immediately and permanently excluded from the school.